Protect my reputation online. Monitor and manage bad reviews.
Online reputation management software that helps monitor your positive and negative reviews. A necessity in today’s marketplace.
Manage all positive and negative reviews from one place
Get insights through Artificial Intelligence and machine learning
Be found everywhere customers are searching
Track every conversation across the web
See how you stack up to the competition
Never miss an online review again
Monitor all your customer feedback from 100+ sites, and receive email alerts for each new review. Filter by source and star rating to see the reviews you find most critical.
Respond directly to reviews from one place
Streamline review responses with intelligent response suggestions that come ready-to-use. Address every review and keep happy customers engaged or acknowledge issues quickly.
- Respond to the most important reviews from the dashboard
- Customize your own templates with dynamic fields
- Utilize our expert team to handle review responses
Get business insights using artificial intelligence
Harness the power of artificial intelligence to analyze online reviews and get insights you might have missed. Easy-to-understand analytics help you make smart business decisions to grow your business!
- Discover top trending keywords
- See a timeline of notable moments in customer opinion
- Drill into specific reviews
- Compare locations to understand brand sentiment as a whole
Use real reviews to get more customers
Allow happy customers to do the talking and help increase trust and boost sales! Display real customer testimonials on your website or share glowing reviews to social networks.
- Customize the widget for your brand
- Easily plug the widget into any website to show off reviews anywhere
- Click the Share button to show off the best reviews on social networks
Have your business found across more than 100+ sources
See everywhere you’re listed and everywhere you’re not, no manual effort required! Ensure you can be found everywhere potential customers are looking.
- Follow prescriptive changes to make improvements
- Compare the business to the industry
- Utilize our expert team to handle listings management
Manage all Google Q&A activity
Just like responding to reviews, engaging with Google Q&A helps boost online presence and increase customer engagement. And because it’s all in one dashboard, it’s so easy to stay on top of!
- Be alerted to new questions for quick action
- Ensure existing questions have accurate answers
- Ask and answer FAQs to help customers find information fast
Scan the web for every mention, good and bad
Reputation Management searches every nook of the web, including blogs, news sources, and social media networks and finds every mention of the business. Highlight the positive mentions or deal with the negative offline.
- Set up keyword search terms to receive relevant industry content
- Understand if the mention is positive, neutral, or negative so you can take action
Keep an eye on the competition
Leverage competitive insights to help get ahead. Compare your business’s reputation with industry leaders to help strive for continuous improvement.
- Compare search engine Share of Voice with top competitors
- Track social audience engagement overtime across Facebook and Twitter
- Benchmark against the industry average review ratings and listing accuracy
- 411.com
- Bing
- Cars.com
- Citysearch
- DealerRater
- Doctor.com
- Edmunds
- Expedia
- Glassdoor
- Healthgrades
- Houzz
- Indeed.com
- Local Edge
- Merchant Circle
- N49
- Open Table
- RateMDs
- Superpages
- SureCritic
- TrueLocal
- Vitals
- Yahoo! Local
- Yellow Book
- Yellow Bot
- YellowPages
- ZipLocal
- ZocDoc
- Zomato
- …and many more.
Products for managing your online reputation
Customer Voice:
Send SMS and email requests to get more authentic customer reviews on the sites that matter most! New reviews will arrive in Reputation Management for you to monitor
and respond to.
Social Marketing:
Leverage the power of customer reviews to increase consumer trust. With Social Marketing active, clients can share their best reviews on social media, making customers their marketing secret weapon.
Do it all with Reputation Management
- Correct and manage online listings on 35+ sites
- Monitor online reviews across 100+ sites
- Respond easily to reviews with customizable templates
- Compare the business to competitors and the industry average
- Monitor employees’ Twitter feeds
- Monitor a feed of social media activity
- Stay on top of new conversations with reports and alerts
- Assign tasks to your fulfillment team with Task Manager
Add-ons for Reputation Management
Rapid Reviews
Get new reviews in Reputation Management twice as fast! The Rapid Reviews add-on provides an advantage for responding to reviews even quicker, resulting in stellar customer service.
Protect my reputation online NOW!
We offer two editions of our reputation management tool: Reputation Management Express and Reputation Management Pro. The Express edition is a simplified tool with essential features such as managing and responding to reviews on Google and Facebook. Once you’ve come to know and love the Express edition, easily upgrade to the Pro edition and unlock more ways to monitor, manage, and improve your online reputation.
Reputation Management Software Features
| Features | Reputation Management Express | Reputation Management Pro |
|---|---|---|
| Overview page shows a summary of what is being monitored | ||
| Reviews: Monitor customer reviews from major and vertical-specific review sites | Facebook and Google | 35+ sources |
| Insights: Discover trends in customer feedback and use powerful Data to drive business decisions. | ||
| Listings: Identify local business listings that are inaccurate or missing on online directories and review sites | Facebook and Google | 100+ sources |
| Competition: See how the business compares to 3 chosen competitors, including online share of voice and social page comparisons | – | |
| Mentions: See when your clients’ businesses are mentioned online, with sentiment analysis | – | |
| Social: Monitor the business’s social activity, employees’ Twitter feeds, and view social statistics | – |